Maid Easy Cleaning, LLC | Westminster, CO
These Terms & Conditions apply to all services provided by Maid Easy Cleaning, LLC and are incorporated into the Service Agreement.
Maid Easy Cleaning’s business hours are Monday through Friday, 9:00 a.m. to 6:00 p.m.
Services requested outside normal business hours may be subject to availability and additional fees.
Maid Easy Cleaning schedules services using reasonable arrival windows due to traffic, weather, prior job conditions, and scheduling variables.
The estimated arrival window is 1 hour. If delays occur, the client will be notified as soon as possible.
All service appointments are scheduled based on availability, service type, property location, estimated service time, staffing, drive time, and property access.
Maid Easy Cleaning confirms scheduled services the Sunday or Monday prior to the scheduled service date.
Clients are responsible for confirming that the scheduled date, arrival window, service address, access instructions, parking instructions, and requested service details are accurate before the service date.
Any rescheduling requests should be made at least 24 hours before the scheduled arrival window.
Same-day cancellations, lockouts, denied access, or cancellations made less than 24 hours before the scheduled arrival window may result in a $100 same-day cancellation fee.
Failure to provide access may also be treated as a same-day cancellation.
Initial cleanings, Deep Cleaning services, Vacant / Turnover Cleaning services, and Listing / Staged / Photo Preparation Cleaning services may require additional time compared to recurring services.
Pricing and timing estimates are based on average property conditions and may change depending on the actual condition of the property upon arrival.
The following services may require additional time and charges: laundry, organization, blind detailing, and other approved add-on services.
Additional requested services and add-on services should be requested at least 24 hours before the scheduled service and within Maid Easy Cleaning’s normal business hours.
Maid Easy Cleaning reserves the right to decline same-day add-ons, modifications, or service changes due to, but not limited to, scheduling limitations, drive time, property condition, staffing, maintenance level of the property, and accessibility.
Maid Easy Cleaning does not currently provide carpet shampooing, steam cleaning, stain removal, mold remediation, pest extermination, heavy construction cleanup, biohazard remediation, hoarding cleanup, exterior full window cleaning, climbing higher than a safe two-step ladder height, heavy lifting of furniture or appliances, or repair services.
Maid Easy Cleaning reserves the right to decline any service outside its normal scope of service or safety standards.
For quality and safety purposes, areas must be reasonably accessible.
Excessive clutter may limit cleaning access. Heavy furniture will not be moved, and Maid Easy Cleaning is not responsible for areas blocked by furniture, storage, clutter, or locked rooms.
Clients are encouraged to prepare the home before arrival to allow the most effective use of scheduled cleaning time.
Clients are responsible for providing working keys, lockbox codes, door codes, garage codes, and alarm information before the scheduled service.
For client safety, access codes should not be submitted through online forms. Maid Easy Cleaning collects access codes privately, directly from the client or primary booking contact, before the scheduled service.
Keys and access codes are used only to access the property for scheduled services, are shared only with the cleaners assigned to that service, and are kept confidential. Keys provided to Maid Easy Cleaning will be returned or left as instructed by the client.
Maid Easy Cleaning is not responsible for lockouts, alarm activations, or access issues caused by incorrect, outdated, or non-working access information. Lockout or cancellation fees may apply.
Maid Easy Cleaning performs services in the order and workflow our cleaners believe is most efficient based on property layout, occupancy, accessibility, safety, drying time, service type, and overall cleaning flow.
To help provide the most effective and detailed service possible, clients are encouraged to allow cleaners to move throughout the property with minimal interruption whenever possible.
Occupied areas, blocked spaces, active foot traffic, animals, guests, or restricted access may affect cleaning flow, timing, and service efficiency.
Maid Easy Cleaning will not require clients, guests, or animals to relocate within the property; however, cleaners may continue working in the next area believed to be most appropriate for the overall service workflow.
If a client would like cleaners to return to a previously occupied or inaccessible area, Maid Easy Cleaning will make reasonable efforts to do so based on time remaining, scheduling limitations, service flow, and overall property conditions.
Additional time or pricing adjustments may apply if workflow interruptions significantly affect the scheduled service.
Pets must be secured if they interfere with cleaning, create unsafe conditions, or prevent employees from working efficiently.
Maid Easy Cleaning reserves the right to stop service if an animal becomes aggressive or unsafe.
The client remains responsible for any injury or damage caused by pets.
For the safety of employees and clients, walkways, driveways, and entrances should be reasonably cleared during snow or severe weather conditions.
Maid Easy Cleaning may reschedule services during dangerous weather conditions.
Additional floor care time may be needed during winter months due to snow, mud, salt, or moisture.
Exterior or weather-sensitive services may be limited, delayed, skipped, or rescheduled during unsafe or poor weather conditions. This may include, but is not limited to, exterior sliding glass door cleaning, exterior door detailing, exterior patio or porch sweeping, garage sweeping, exterior entry detailing, exterior-access window track detailing, window and sliding door track detailing, or services requiring doors or windows to remain open during unsafe weather conditions.
Maid Easy Cleaning reserves the right to adjust exterior or weather-sensitive services based on employee safety, weather conditions, temperature, precipitation, wind, ice, snow, and unsafe working conditions.
For the safety and working conditions of employees, Maid Easy Cleaning reserves the right to reasonably adjust thermostats during service if indoor temperatures are excessively hot or cold.
Properties without functioning heating or cooling systems may be limited, delayed, rescheduled, or refused if indoor or outdoor temperatures are determined to be unsafe or unreasonable for working conditions.
Temperature-related decisions may be based on employee safety, weather conditions, indoor temperature, outdoor temperature, ventilation, humidity, and overall working conditions within the property.
Maid Easy Cleaning will make reasonable efforts to return thermostat settings to their original setting before leaving the property whenever possible.
Clients must provide safe and reasonably close parking access whenever possible.
If parking instructions provided by the client result in towing, tickets, or parking violations, the client may be responsible for associated costs.
Parking fees required for service access may be added to the invoice unless otherwise discussed in advance.
Products and equipment used during service are governed by the Maid Easy Cleaning Products & Equipment Policy.
Maid Easy Cleaning employees are expected to dress appropriately, behave professionally, communicate respectfully, and maintain a clean and respectful work environment.
Harassment, threatening behavior, discrimination, unsafe conduct, or inappropriate behavior toward employees will not be tolerated and may result in immediate termination of service, removal from the property, refusal of future services, and/or contact with law enforcement if management or employees believe a situation presents a safety concern, threat, illegal activity, or unsafe environment.
Clients agree to notify Maid Easy Cleaning before service if contagious illness is present in the property, hazardous conditions exist, or unsafe environmental concerns may affect employees.
Maid Easy Cleaning reserves the right to reschedule, delay, stop, or refuse service if conditions may place employees or clients at risk.
Hazardous cleaning conditions may require additional fees or refusal of service.
This may include bodily fluids, animal waste, needles or sharps, smoke damage, excessive mold, chemical exposure, severe pest infestations, or unsafe air quality.
Photography, documentation, marketing images, social media usage, and photo retention practices are governed by the Maid Easy Cleaning Privacy Policy.
Maid Easy Cleaning reserves the right to refuse or discontinue service for reasons including, but not limited to, unsafe conditions, aggressive animals, illegal activity, harassment, inaccessible areas, hazardous materials, or conditions outside the company’s capabilities.
Maid Easy Cleaning may update these policies, terms, and conditions at any time. The version posted on the Maid Easy Cleaning website at the time a service is scheduled applies to that service.
If any part of these policies is found to be unenforceable, the remaining policies will remain in full effect.
These Terms & Conditions and the Service Agreement are governed by the laws of the State of Colorado.
If a concern or dispute arises, the client agrees to first contact Maid Easy Cleaning in writing and allow a reasonable opportunity to resolve it. Any dispute that cannot be resolved informally will be handled in the courts of the State of Colorado, including small claims court where eligible.
Maid Easy Cleaning’s standard hourly rate is $50 per cleaner, per hour, unless otherwise stated in writing.
Pricing may be based on an hourly rate, an estimated price range, an approved quoted amount, or recurring service pricing, depending on the service type, property condition, service needs, and client request.
Maid Easy Cleaning currently accepts cash and Venmo as approved payment methods.
Payments made through Venmo include an additional $10 processing and transfer fee, added to the service total, regardless of the total service amount.
Payment method availability, processing times, transfer fees, platform fees, and payment requirements may vary depending on the payment provider used.
Clients are responsible for ensuring payment is submitted through an approved payment method and received by Maid Easy Cleaning within the required payment timeframe.
Estimates and quotes are based on the information provided by the client before service, including property size, property condition, service type, requested checklist items, add-on services, accessibility, photos, and any known service details.
For non-recurring services, Maid Easy Cleaning may provide an estimated price, estimated price range, or more than one quote option depending on the service requested, property condition, and available promotions or specials.
Estimated pricing is not guaranteed unless specifically stated in writing as a fixed approved quote.
Final pricing may change if the property condition, service needs, accessibility, buildup level, clutter level, pet hair, requested add-ons, number of cleaners, or amount of time required differs from the information originally provided.
Promotions, discounts, and specials may be applied when available and approved by Maid Easy Cleaning.
Promotions and discounts must be confirmed before service and may not be combined with other offers unless approved by Maid Easy Cleaning.
Maid Easy Cleaning reserves the right to adjust or discontinue promotions, discounts, or specials at any time.
Recurring service pricing is established after the initial service or approved recurring service quote.
Beginning with the second recurring service, the client’s service may be charged at the approved flat rate established for that home, unless otherwise stated in writing.
Recurring flat-rate pricing is based on the home remaining within a normal maintenance condition between scheduled visits and the service being performed on the approved recurring schedule.
Recurring service pricing may be adjusted if additional rooms, areas, tasks, add-on services, or service requests are added.
Recurring service pricing may also be adjusted if the recurring service schedule is skipped, paused, delayed, extended, or changed in a way that causes the home to require additional time or cleaning beyond the normal approved maintenance service.
If the home’s condition changes significantly between visits, Maid Easy Cleaning reserves the right to adjust pricing, recommend a Deep Cleaning service, charge hourly pricing, or update the approved recurring service rate.
Approved recurring service frequencies may include weekly, bi-weekly, monthly, bi-monthly, or another approved schedule agreed upon by Maid Easy Cleaning and the client.
Additional time or charges may apply for heavy buildup, excessive clutter, excessive dishes, laundry, organization, pet hair, hard water buildup, neglected conditions, add-on services, inaccessible areas, extended service needs, or conditions not disclosed before service.
Maid Easy Cleaning will make reasonable efforts to communicate pricing changes when additional time or services are needed.
Payment is due after service is completed and before the end of the service date, within Maid Easy Cleaning’s business hours.
Payments not received by the end of the service date, within Maid Easy Cleaning’s business hours, are subject to a $10 late fee.
Payments not received within 48 hours after the service date are subject to a $50 late fee.
Unpaid invoices, delayed payments, failed payments, or payment disputes may result in paused scheduling, refusal of future services, or additional collection efforts.
Unless otherwise agreed in writing, the client or primary booking contact is responsible for payment of approved services, additional approved time, cancellation fees, lockout fees, parking fees, and unpaid invoices.
Payment responsibility between homeowners, sellers, buyers, realtors, property managers, landlords, investors, brokers, tenants, or third parties must be resolved separately from Maid Easy Cleaning.
Maid Easy Cleaning uses professional cleaning products and equipment selected to help provide detailed, consistent, and presentation-level cleaning services.
Products and equipment may vary depending on surface type, property condition, service type, buildup level, client requests, and safety considerations.
Maid Easy Cleaning may use products and equipment including, but not limited to:
For harder-to-clean surfaces or buildup conditions, Maid Easy Cleaning may also use:
Clients may request personal cleaning products to be used at least 24 hours prior to the scheduled service time and within Maid Easy Cleaning’s normal business hours.
Requested products should be clearly labeled, safely accessible, and appropriate for the intended surfaces.
Maid Easy Cleaning reserves the right to decline the use of products believed to be unsafe, damaging, improperly labeled, or unsuitable for the requested surfaces or cleaning conditions.
For insurance and safety reasons, Maid Easy Cleaning does not use client vacuums or cleaning equipment.
Maid Easy Cleaning, LLC is committed to providing detailed and professional cleaning services while helping protect the safety and condition of each property serviced.
Cleaning services improve cleanliness and presentation but do not guarantee restoration of surfaces, materials, fixtures, or property conditions affected by age, wear, staining, damage, or maintenance history.
Maid Easy Cleaning is not responsible for pre-existing damage or conditions including, but not limited to, worn surfaces, damaged or weakened finishes, improperly sealed or improperly maintained surfaces, permanent staining, paint deterioration, loose caulking, damaged grout, damaged flooring, damaged cabinetry, warped wood, corrosion, smoke staining, discoloration, fading, manufacturer defects, hidden damage, undisclosed surface conditions, and/or general wear and tear.
Some buildup, staining, discoloration, soap scum, grease, residue, hard water deposits, oxidation, corrosion, wear, fading, or neglected conditions may not be fully removable through standard cleaning methods.
During normal cleaning processes, the removal of dirt, dust, residue, buildup, or debris may reveal pre-existing damage, uneven wear, discoloration, scratches, fading, weakened finishes, damaged caulking, damaged grout, surface deterioration, or other conditions that were previously concealed. Maid Easy Cleaning is not responsible for conditions revealed through routine cleaning.
Cleaning results may vary depending on, but not limited to, surface condition, age of materials, maintenance history, buildup level, previous repairs, environmental conditions, and/or overall property condition.
Clients are encouraged to notify Maid Easy Cleaning of any fragile, damaged, sensitive, or problem areas, including delicate materials, specialty finishes, natural stone, custom coatings, and surfaces requiring special care, before service begins.
While Maid Easy Cleaning takes great care during service, Maid Easy Cleaning is not responsible for damage caused by improperly secured items, unstable décor, loose fixtures, improperly mounted frames, pre-damaged items, weakened materials, and/or normal handling of fragile items.
Clients are encouraged to remove or secure valuable or fragile items before service whenever possible.
Interior appliance cleaning is performed with reasonable care; however, Maid Easy Cleaning is not responsible for appliance malfunctions, pre-existing appliance damage, broken shelves, cracked drawers, leaking appliances, weakened plastic, rusted components, and/or appliance odors that cannot be removed through standard cleaning.
Maid Easy Cleaning does not guarantee full removal of hard water staining, mold staining, calcium buildup, rust staining, grout discoloration, smoke staining, or permanent buildup conditions.
Specialized restoration services are not included unless specifically discussed and approved.
Clients agree to remove or secure valuables, secure firearms and hazardous materials, secure aggressive pets, provide safe access to the property, and notify Maid Easy Cleaning of any known hazards or fragile conditions before service.
Any concerns regarding damage or service quality must be reported within 24 hours after service completion and within Maid Easy Cleaning’s business hours.
Reports made after this time period may limit Maid Easy Cleaning’s ability to inspect or address concerns.
Maid Easy Cleaning reserves the right to inspect and attempt to address reasonable concerns before refunds, chargebacks, or third-party repairs are authorized.
Maid Easy Cleaning’s liability is limited to the value of the cleaning service provided.
Maid Easy Cleaning is not responsible for indirect damages, pre-existing conditions, hidden damage, normal wear and tear, inaccessible areas, or conditions outside Maid Easy Cleaning’s control.
This policy applies to services scheduled by realtors, property managers, investors, stagers, landlords, contractors, third-party coordinators, or anyone scheduling services on behalf of another person or property owner.
This policy helps maintain clear communication, service expectations, payment responsibility, and authorization during the booking process.
The person scheduling the service shall become the primary booking contact unless otherwise agreed in writing.
The primary booking contact is responsible for scheduling coordination, approving services, approving pricing changes, approving additional time, communicating property access information, communicating special instructions, and/or payment responsibility unless otherwise discussed.
Maid Easy Cleaning will follow instructions provided by the authorized booking contact unless safety concerns exist, accessibility limitations prevent service, property conditions differ from what was described, or requested tasks fall outside the approved scope of work.
If multiple parties provide conflicting instructions, Maid Easy Cleaning reserves the right to pause or limit service until clarification is provided by the primary booking contact.
Maid Easy Cleaning is not responsible for conflicts between homeowners, sellers, buyers, tenants, realtors, stagers, property managers, contractors, or third parties regarding staging preferences, organization preferences, property preparation, scheduling conflicts, access coordination, and/or service expectations.
The primary booking contact is responsible for ensuring that utilities are active when required, accurate entry instructions are provided, lockboxes or keys are accessible, alarm information is communicated if necessary, and/or the property is safely accessible during the scheduled service. Lockout fees or cancellation fees may apply if access cannot be made at the scheduled appointment time.
Payment responsibility for the primary booking contact is outlined in the Payment Responsibility section of the Payment, Pricing & Estimate Policy.
For staged, furnished, or occupied properties, Maid Easy Cleaning may dust, wipe down, straighten, fluff, and/or fold items.
Presentation-ready detailing may include, but is not limited to, furniture, décor, linens, towels, blankets, and other presentation items.
These services may be performed in staged homes unless otherwise requested by the authorized booking contact. Maid Easy Cleaning is not responsible for staging design decisions or furniture placement preferences outside normal cleaning and presentation preparation.
Listing and photo preparation services are intended to improve the overall presentation and cleanliness of the property for real estate photography, showings, open houses, and listing presentation. These services do not guarantee property sale outcomes, photography outcomes, or staging results.
Maid Easy Cleaning, LLC is committed to protecting the privacy and personal information of our clients.
This Privacy Policy explains how information is collected, used, stored, and protected when using Maid Easy Cleaning services, communicating with Maid Easy Cleaning, or submitting information through phone, text, email, social media, online forms, or other online platforms.
Maid Easy Cleaning may collect information including, but not limited to, client name, phone number, email address, property address, property details, service preferences, payment information, scheduling information, entry instructions, and/or communication records related to services.
Information may be collected through phone calls, text messages, emails, social media, online requests, invoices, and/or in-person communication.
Client information may be used for scheduling services, preparing estimates, processing payments, communicating regarding appointments, coordinating property access, maintaining service records, customer support, quality control, and/or internal business operations.
Maid Easy Cleaning does not sell, rent, or trade client information to third parties.
Any information submitted through Maid Easy Cleaning’s website, social media, online forms, email, or digital communication platforms may be stored for business communication and service purposes.
Clients should avoid submitting sensitive financial or personal information through unsecured communication methods.
With client consent, Maid Easy Cleaning may send text messages about scheduling, confirmations, arrival updates, and service communication.
Message and data rates may apply. Clients may opt out at any time by replying STOP or by notifying Maid Easy Cleaning.
Maid Easy Cleaning takes reasonable measures to protect client information. Information submitted through our website is sent using secure, encrypted connections.
Maid Easy Cleaning collects only the information needed to schedule, provide, and manage services. Access to client information is limited to those who need it to provide services.
For client safety, Maid Easy Cleaning does not request payment card numbers, bank account information, or property access codes through online forms.
Client information that is no longer needed for services, legal, tax, or insurance purposes is deleted or securely disposed of.
While Maid Easy Cleaning works to protect client information, no method of electronic transmission or storage is completely secure. Clients may contact Maid Easy Cleaning at any time with questions about their information or to request that their information be updated or removed, subject to legal and record retention requirements.
Maid Easy Cleaning may take before-and-after photos, service documentation photos, or property condition photos before, during, and after service for business purposes including, but not limited to, quality control, training, service verification, damage protection, dispute resolution, and/or internal business records.
With client permission, Maid Easy Cleaning may also use non-identifying photos for marketing, advertising, social media, website content, and/or portfolio purposes.
Maid Easy Cleaning will make reasonable efforts to avoid displaying personal information, identifying documents, addresses, security information, family photographs, financial information, or other private materials in publicly shared content.
No identifying personal information will intentionally be published, shared, sold, or distributed without client permission unless required by law.
Clients may decline the use of photos for marketing, advertising, social media, website content, or promotional purposes by notifying Maid Easy Cleaning at any time.
Declining marketing photo usage will not affect service quality, pricing, scheduling, or eligibility for services.
Photos and documentation collected for quality control, damage protection, dispute resolution, insurance purposes, legal compliance, training, or internal business operations may still be retained and used by Maid Easy Cleaning regardless of marketing preferences.
Photo and documentation records may be maintained in accordance with Maid Easy Cleaning’s record retention practices, legal obligations, insurance requirements, and business needs.
Maid Easy Cleaning services and online platforms are not intended for individuals under the age of 18 without parent or legal guardian involvement.
Maid Easy Cleaning does not knowingly collect personal information from minors without appropriate authorization.
Payment information is used only for processing approved cleaning services and related business transactions.
Clients are responsible for ensuring that payment information provided is accurate and authorized.
Maid Easy Cleaning may maintain business records, invoices, communication records, and service documentation for legal, tax, insurance, or operational purposes.
Records may be retained as required by applicable laws or business practices.
Maid Easy Cleaning may disclose information if legally required to do so, including situations involving, but not limited to, court orders, legal processes, insurance claims, fraud investigations, safety concerns, and protection of legal rights and property.
By signing below, the client acknowledges that they have reviewed and understood the Maid Easy Cleaning service packet, selected service checklist(s), policies, terms and conditions, selected services, service structure, service limitations, exclusions, customization options, accessibility requirements, and client request procedures. The client agrees to the services, pricing structure, and policies outlined by Maid Easy Cleaning, LLC.
The client understands that all policies, terms and conditions, service checklists, service descriptions, and service limitations contained within this packet are incorporated into the Service Agreement.
The client agrees that signing the Service Agreement electronically, including a drawn signature, printed name, and checked acknowledgment box, has the same legal effect as a handwritten signature.
Clients sign this agreement after receiving their availability and estimated quote from Maid Easy Cleaning. A link to the Service Agreement is included with each quote.